Setting Up

Last Modified: Apr 8, 2019 @ 3:00 pm

The Citadel Mobile App allows employees to record their start times, meal times, rest periods and end times right from their smartphone. Once your employees have downloaded the Citadel App on their smartphone, they will be ready to go ahead and complete the two step set up. Here we will provide a walkthrough of the setup process for the Citadel mobile App:

  1. Open you Citadel Mobile App
  2. Add your Site Name URL and select Next to continue. If you are unsure of your Site Name, you can select the ‘Find my organisation site name‘ link underneath the Next button, provide your email address and the Citadel Mobile App will email you a reminder of your Site Name. Alternatively, you can look at the url or web address when signed into your online Citadel portal which shows the same information. For example, mycitadeltime.co.uk/(YOUR SITE NAME HERE).
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  1. After selecting Next you will be asked to provide your Employee PIN. Go ahead and enter your PIN, followed by the Next button to access the Clock Dashboard.
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  1. If you are unsure of your Employee Pin, contact your site administrator and ask them to confirm your Employee Pin from your Employee Profile.

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